LIES

I am extremely furious today. I booked a flight with mango in JULY, their flight was going to delay for a whole 5 hours which was very inconveniencing, but I decided to book another flight and called their call center to let them know I am cancelling, the agent had such a bad attitude to start of with, but I let that go because all I needed to know is that I will get my refund back. They said it will take up to 7 to 14 working days, but today is so many days later and I still do not have my money back. I called over and over again to complain to one of their refund agents called Scelo Mathibela and he reassured me they will sort it out. I called yet again last Friday and they promised they will pay the money back and send me proof that same day but guess what?! Today is Monday and the money OR the proof of payment is still not sent, so I really don't know what must happen now because an airline will never allow you in a flight without paying, but to pay back a simple R2426 is that difficult? I do not expect miracles, but something has to be done because I am very tired of calling in and being promised nonsense with MY airtime and MY time about MY money!!! This is very unfair and annoying because you do not know if that was the last money I had.