**** to by sales representative regarding addition of infant to flight, lax payment of refund

<p>I f**** to Durban from OR Tambo on 31 December 2016. During the original booking of the flight there was no option to add my infant to the flight ticket. After calling Mango customer services regarding this, I was informed that I would need to add the infant at the airport on the day of the flight. On the mango website the flight fost is R117 + taxes (R144 total) one way to add an infant. This meant a total of R288 to be added to the flight.</p> <p> </p> <p>At the airport I was made to pay R576 (double the R288) to add my daughter to the flight. Upon enquiring this with mango customer representative I was informed (by Kaygee Mohlala) that the doubled cost was beacuse my daughter was not registered on Multiply. This is not in the terms and conditions on the website.</p> <p> </p> <p>Upon returning to Johannesburg I enquired about this with Mango and was informed that I was charged double by mistake. The refund was approved on 31 January, I am however still waiting for the payment to be made.</p> <p> </p> <p>This is terrible service from a supposedly recognised company.</p>