Let's play the blame game instead of apologise

Mango Airlines seems to be heading on the same direction as its mother brand SAA. I have spoken with Charlie, Miriam, Nthabeleng, Philiswa, Shakira, Akhona and struggling to get a hold of Nondi from Guest Care regarding the matter. All they can tell me is that their report from IT shows that it is MY fault for having not booked the correct flight. The IT report apparently does NOT show: 1. That on 22 January 2020, I struggled for close to an hour to book my flight and had to repeatedly log out and log back in to book. 2. That Mango was quick to deduct the money from my account but did not send me confirmation of my flight 3. That I still have received no response to an email sent to *** to enquire about this on 22 January 2020 where I was told that I would receive feedback within 48hours (it's now 3 Feb 2020). 4. That I also did not receive a response to my follow up Email sent a further 6 days later. 5. That no one can apologise for all the time and money I have wasted trying to get this corrected. 6. That Miriam blamed ME for not calling to report the matter sooner and the fact that Email is insufficient 7. That I am now expected to pay more than 4 times the price of the ticket that I would I have paid if I received confirmation other other flight on the very same day.

How convenient that IT can only prove how the customer is at fault but not the company. Sorry to say, Nico Bezuidenhout but your team is a bunch of unsympathetic blamers who actually dont care about customer service.