Least on time airline

I am regular passenger and often use mango airlines. I am disappointed to say that every single flight of Mango Airlines that I have travelled this year, which has been almost a dozen flights, has been delayed. This evening was by fair the most unacceptable occasion.

My flight was delayed by 1h36mins owing to a technical malfunction on the original aircraft. The first error on the part of the airlines was their failure to timeously inform us of the delay. I only received an sms regarding the delay 30 mins prior to the scheduled departure. Furthermore the gate was changed without notification which cause a further delay as passengers where unable to locate the new departure gate.

Thereafter, upon arriving at my destination mango customers waited well over 45 mins for their baggage to be removed from the aircraft. There was no explaination provided or an indication of how long the delay would be. Only once I attended at the mango baggage assistance counter to enquire what the problem was did we receive a vague announcement that there had been a delay, again with no indication on when to except our luggage or what the problem had been. During the delay, and again without notice the carecel was changed.

All in all, my intended journey was delayed by a total over 2hours and 22mins, without adequate or timeous notification.

What was most frustrating is that owing to living a substantial distance from the airport I had paid extra for an afternoon flight in the hope to get home earlier. Unfortunately I can never count on mango to stick to hear bookings.

This is completely unacceptable. It would appear that mango is indeed South Africa’s LEAST on time airline.