1 reviews | Active since Jan 2011
Late Notice / No compensation
I was due to fly on Mango the 12th April.<br> The agent received an email on Friday 8th April at 15.59 that the flight times had changed,<br> The flight was meant to depart at 05.55 and was rescheduled to depart 08.10.<br> The return flight was the same day and due to depart at 16.40 and they put me on to a 13.15 flight.<br> I was going for 1 day only for meetings hence this early departure.<br> Due to your time changes I could not take the alternative flights and had to now purchase a new ticket to match my meetings in Cape Town.<br> Consequently I was out of pocket to the amount of R2103.00 which was the additional cost of finding a seat at short notice on an alternative airline.<br> The only recompense I have received from Mango is a refund of my original ticket price, and they have made contact with them extremely difficult - especially finding contact details of a decision maker,<br> I would like them to recompense me my out of pocket expenses, and also to provide some form of compensation for their arbitrary cancellation of a flight without providing a proper reason..<br> <br>
