Late but very casual

I flew from Cape Town to OR Tambo on the 1st of January. I was supposed to fly at 16h15, but the attendant at the counter casually informed me that we will be boarding an hour later. Upon arrival it took more than 20 min for the conveyor with the luggage to start moving. My boyfriend was on a 16h00 flight with British Airways. He obviously arrived on time and had no luggage issues, so what was supposed to be a 15min wait for him, turned into a two hour wait. He then still had to drop me off at home (in Pretoria) and he started working the next day.

As an industrial engineer I understand bottlenecks and can accept that things sometimes go wrong. What is unacceptable, is when the attendant is very casual about the hour late departure and when there is no communication at OR Tambo when we get to the baggage reclaim and everything is standing still. I also feel that a late arrival could perhaps be compensated with a free uber ride, as the late arrival jeopardises the plans that were made. That way my boyfriend could have left the airport at 18h00 in stead of having to wait for me until 20h00. Please let me know what you think of my suggestion.