Lack of feedback

On 25th April I booked flights with Mango Airlines for my elderly mother to fly from Cape Town to Durban and back. I phoned enquiries that day, as my mother is in a wheel chair and I needed to confirm that her wheel chair could be transported on the plane. The telephone consultant informed me that it would be fine, but that I would need to phone the Medical Assist centre to make arrangements a few days before the flights.<br> <br> I called the Medical Assist Centre on 4 May, only to be informed that things would not be that simple. I was informed that because my mother would not be able to help herself in the event of an emergency evacuation, somebody would have to travel with her. Firstly, nobody ever mentioned this to me before, or I would not have made the booking. Secondly, there is no-one available to travel with her, that's why she is flying alone.<br> <br> I emailed Mango Airlines on 5 May to ask for a refund as they will not allow my mother on their aeroplanes without someone traveling with her, and I have not received a response. I emailed them again on 14 May, and still have not received any response, and that's why I have contacted Hello Peter...