Keep asking for your refunds

Ok so I've been doing some research and according to the CPA, if a company cannot provide you with goods or services that you have paid for, due to a force majeur clause, then a refund needs to be provided in a mutually acceptable manner.

If you requested a monetary refund during lock down (i.e. before the announcement of the relaxation of domestic flight restrictions) then you should be able to get your money back. Link to an article below:

https://www.iol.co.za/news/south-africa/gauteng/consumer-watch-travel-vouchers-or-refunds-heres-what-the-experts-say-***1

It is common knowledge that Mango, owned by SAA, are in financial turmoil. They are holding onto your money as long as possible in an attempt to ease their situation, but there is no guarantee that they will still be around when you eventually want to use your voucher (and even if they are, their prices have been increased to try and recover losses, so you will end up paying in the difference).

Keep fighting for your refunds.