Just not good enough!

<p>I travelled from DUR to JHB on Froday morning at 8am. I landed at OR Tambo to be told that "I checked in late so my bag did not make it on the flight". Funny thing is I checked in at the exact same time(7am) with my mother whose luggage made it to JHB. I accepted the mistake and filled in the form so my bag could be couriered to me. The lady helping me promised my bag was on the next flight which would be landing at 11. I phoned the luggage helpline at JHB at 12:30, the lady proceeded to tell me that she doesn't know where my bag is and she would contact me when it arrived. At 2pm I still hadn't heard from them so I phoned again. Still no one could tell me where my bag was. At 4pm I phoned AGAIN! The man said he would look into it and phone me back. He phoned me back and said my bag had just landed and was going to get delivered. At 5pm I phoned again, by this time my patience was extremely low.i had an event to attend at 5pm. The man said it was with the driver and he didn't know the drivers location. I asked for the drivers number and was told that this information was not allowed to be given to me.</p> <p>My bag was delivered at 5:45!</p> <p>Would of been great to be kept informed on the whereabouts of my bag because I will accept mistakes, I won't accept inefficiency.</p> <p> </p> <p>Next time I'll fly with a more costly airline cause I ended up buying a whole new outfit! </p>