Just Lacking

<p>If this review stops one person from flying with Mango then my job is done. Here is my story, copy and pasted after sending directly to Mangos Facebook without any reply: Have a flight from George to JHB at 14:20. Called last week to advise I will have extra bagage, asking if you have anything similair to Kulula's additional bag ********** I was advised that you do not and its R45/kg extra and you pay at airport. For the 16kgs extra it would already be more than my ticket price?!? Anyhow, at the airport i was advised that the check in clerk could assist if I was flying on the 'co share part' but Mango does not allow any leverage. To top it off, after your call centre advise Friday that its R45/kg the airport charged R50/kg. Call your call centre, reservations answer imediately, puts me through to 'complaints', you tire me out after waiting for 19minutes and I end the call. Congratulations Mango, you have lost yourselves a customer who would rather rent a car and drive than ever fly your airline again. The airline industry is tough, so I am sure you will have to adapt or, hopefully sooner rather than later, be grounded to a complete halt. Additional luggage costs more than the ticket price, just not logical!</p>