Je342 capetwn too Durban 29 June 2016

<p>Customer services suck at capetown international airport. I have had many issues with mango over the past few years but this was the draw card. Firstly I had a 11 :15 flight. I was in check line at 10 :20 no one had called out to my flight so I stood in a long line only to be told when I get to the counters that I can't check my bag is cause the baggage closed at 10 35. Firstly why isn't a counter opened too flights boarding. Why isn't anyone walking thru each customer to find out which flights are boarding where. I was then told I need too wait for the 3pm flight and that would be stand by anyway.</p> <p> </p> <p><br />Instead of the Team leader putting me on the flight and sending my bag on the next flight too Durban. She did absolutely nothing. I would have wait for a flight and still not be sure if I'm going to be on it.</p> <p> </p> <p><br />Why couldn't mango hire competent management. We're is the best service to your customer. Isn't making a plan because of your company lack of commitment a must.</p> <p> </p> <p> </p> <p> </p> <p>I then decided on my own will to get on the flight leave my bag and make arrangements to bring it to Durban all because your staff member could not make a call as too finding a solution.</p> <p> </p> <p><br />Further to all this drama. Was I left my flight and asked an mango member where could I fetch my hand baggage as the lady took it from me when I got onto my flight.</p> <p> </p> <p><br />A young Indian woman laughed at me question.</p> <p> </p> <p> </p> <p> </p> <p>Mango is horrifying. Customers deserve better.</p>