SI
Shaun I

1 reviews | Active since May 2013

18 Mar 2016, 11:42

Infant not reflecting on booking

Hi <br> <br> I recently booked a flight on Mango for my wife, daughter and myself from Jhb to Cape Town and back. My daughter is a year old. However, when I selected the infant option for my daughter, it did not reflect on the booking before I could make a payment. I understood that there was no additional fee appearing as she would be seating on us. So, I repeated the process again but I proceeded with the payment, thinking that all is all well and she will reflect after the payment is made.<br> Once I made the payment, my daughter is still not reflecting on the booking. When I called Mango to enquire about this they informed me that there is an admin charge and I have to pay airport taxes for my daughter. I had told them that this was due to a website fault and none on my part, but they refused to listen and assist me. I spoke to 4 different consultants and they kept cutting the call on me. Currently, the matter is still not resolved. <br> I had informed them that this is against the CPA as their website did not reflect any charges when I was booking for my daughter and that their website left her off the booking. I will be taking this to the ombudsman.<br> Please can Mango respond. <br> <br>

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