Inefficient Airline - Inadequate Service Delivery

Mango Airlines debited my account more than once and the changes weren't made on the ticket I was trying to edit which meant I had to pay at the airport after several tries online.

The astonishing thing is the agent in reservation is an idiot with an attitude who doesnt know I needed to get authorization numbers from the refund department.

I've now been trying to call the refund department for exactly 7 days as when I went to my bank I was advised that these idiots at Mango working in the refund department need merchant numbers I mean how do they not know this.

What they suggest is 48hrs has turned into 2 weeks of holding for 20 to 40 min to get my own damn money back.

There website is pathetic and unreliable their resources are inefficient and they hate paying back money they shouldn't have gotten back to their clients without their clients feeling the pain.

****** dumb