Indifferent service from Mango continues, a very disillusioned customer!

I often judge an organisation on how quickly they can resolve a problem. Well, 7 weeks later, repeated emails to the Refund Officer Andile and finally in desperation an email to their CEO Nico Bezuidenhout. No response from him which makes me wonder whether I will ever get my refund on my aborted flight due to lock down. The same standard responses about volumes and 7 to 14 working days are provided. I have already posted a similar review almost 4 weeks ago and this also failed to rouse the sleeping giant. What is a worry that I have been a loyal Mango supporter for years and would always use them if my business trips coincided time wise. Needless to say this has left a very bad taste in my mouth. I am aware that the travel industry is under huge pressure but my own income has also been adversely affected by the pandemic.