INCOMPETENCE RE. REFUNDS

I purchased a ticket from a friend, changed the name into my own and did not end up taking this flight. I chose to cancel my ticket approx 10 Jan 2016 - and was told that the ID copy of the ticket purchaser, and front copy of the card used to purchase - need to be emailed to [Email Removed] Both were then forwarded to Mango. 8 days later I was given an email - thanking me for the documents received, and that a further ID and bank confirmation letter were required. I then sent through my own details - assuming they might now require my details as perhaps the refund was about to take place.<br> <br> On the 19th of Jan I received a call from Scelo Mathibela, requesting the same documents I had sent to him - but now from the original buyer of the ticket (at this point already sent through a week prior). He then went on to apologise for the misinformation I had been given, and said he would still require these details. After having been emailed the additional documents and initial once more - he went on to request the same 5 days later on the 26th. <br> <br> Its clear that nothing productive gets done at this office, and when I requested a manager to speak to I get the run around.