Inadeqaute/ Misleading Information

Hello Peter,<br> <br> I booked a flight from Durban to Cape Town with the above airliner. Due to unforeseen circumstances, there was a bus and taxi strike which caused 2-3 hour delays in traffic. As a result, I had to phone the Customer Service team to change the times. I spoke to numerous consultants, however the one in particular was Oyama, who said that I would have to pay R370.00 per person to change the booking as well as the flight price of the next flight. <br> <br> I disputed this due to the fact that I had already paid R1340.00 for the flight I was about to miss, and therefore should not be paying for a new booking. The lady then said that I would have to forfeit the flight and lose my money. Which I clearly disputed and said to her that she was not attending to the fact that I wanted to amend the flight details. She didn't even acknowledge a word I said to her and continued to ignore my request. She kept on repeating herself. <br> <br> I believe that this is unfair treatment and having been given misleading information. I want a full refund of my flight fare, let alone the costs of telephone calls and the amount of stress and tension this entire thing has caused me.