I am never flying Mango again!!!!!!

Item: Mango Airlines
Rating: 1

I would like to express my disappointment and bad service I received by Mango airlines, on Friday 15th June 2017. I was scheduled to board a flight to Lanseria at 16:30- JE716. I has already had checked-in online, and I had already gone through the first gate. I got to the boarding gate at 16:46, and they refused to let me onto the flight! I had a very important appointment to be at , at 7:30pm in Johannesburg on Thursday evening. Wish I indeed missed! She told me that boarding closes at 16:45, and I told her its 16:46 and she says yes but Im late. I asked her, if she is telling me I am missing the flight for 1minute and she said yes. I then told her surely there is something she can do, and to call her superior and she answered " I am the supervisor". She displayed poor customer service and no empathy to the situation. She then told me I would have to wait for the next flight which will in fact be to OR Tambo. The boarding gate to the aircraft was right next to where we were standing. The walk bridge was still out, the door of the aircraft was still open, which lead me to assume that they had overbooked this flight as I wasn't the only passenger, and they had already given up my seat. 15min is over enough time to let me onto the flight. I heard them call out my name, I was walking towards the gate, when I waved, as I couldn't w3alk fast enough because I had my luggage and my hands full. They saw me, even leaned over to see me, and when I got to the desk she told me that I have missed the flight. I was then placed on a waiting list for the next flight to a different airport. I then had to wait till the next flight at 7:30pm JE174(DQQ5SK). I asked the ground staff member if I could then go back to the airport lounge, to shower, in order to not be late when / if I arrive in Johannesburg and she said no, as I don't have a boarding pass, and I should use the public facilities on the ground, again no effort was made to try and assist me. At 18:45pm, I had to report to the desk to hear my fate / "if they had kicked someone else off their seat" to see if I would get a seat, of which I did. I then had to pay to get onto the next flight! The flight was scheduled to leave at 7:30pm, and the flight left at 20:10pm, 40min late! , we arrived in Johannesburg 9:55pm! Besides the poor customer service displayed by Anwin, the supervisor at Cape Town International, the bad attitude got from the ground staff, the next flight was late as well! I am furious that I had missed my appointment, arrived exceptionally late and was treated poorly, which cost me as the client, money and time! I am also going to send this to Sanlam, as a Sanlam client, I am very displeased by the preferred supplier for domestic flights. I have had only the best experiences with the other domestic airlines! Great customer service and flights which are always on time!

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