How Mango Airlines treat Pensioners

<p>To whom it May concern</p> <p>I am writing on behalf of my mother who is a pensioner. She is a secretary at a highschool so you can imagine that her salary is not very high. She just made a booking on SOUTH AFRICA.TO TRAVEL ONLINE. She realized that she had made the booking for 9 June from JHB OR Tambo to DBN International airport; flight number FlySafair | FA260 R529. Her return ticket she made was for 16 June Mango | JE242 R499. I immediately made a call first to SOUTH AFRICA.TO TRAVEL ONLINE who advised me they cannot assist with the Mango flight. I then called Mango and a VERY patronising Rude agent named Edgar "assisted" me. I tried to explain that my mom is a pensioner and just made a mistake but I was calling immediately. His response was there was a penalty fee of R270 and a difference of R370. The more I explained that she is a pensioner and had just paid R499 for that return ticket the more patronising he became. IS THIS HOW MANGO TREATS PENSIONERS??? She has budgeted to go see my sister and now this! I went back on to see the flights available for 7th July and returning on 21st of July it showed a total difference from R1028 to R1102 which she would be able to afford. Will Mango step up or What?????</p>