how do you define customer service

logged a refund request on the 7th January 2019 as per conversation with MJ the call centre consultant. staff does not seem to even show any form of urgency. promised multiple times speedy resolution, still waiting. Chantel Mclean - a staff member who has not once show any form customer service. she did not even want to escalate the matter. she did not see any reason why; even after a month of follow ups Scelo - still waiting for a call back since the 24th Jan Shabnum Dhansay: Team Leader of Customer Queries - does not seem that she actually understands the nature of customer queries or resolution. promised feedback on 7th Feb, still waiting. Marelize Labuschagne : Acting CEO - escalated on the 6th Feb, still waiting for a response. i suppose we will have to wait for the 90-day review as the new acting CEO.

perhaps one day IT will be able to provide resolution that does not require customers to follow up multiple times. i really enjoyed the 48-hr turn around time(twice) promise only to be told we have not read your email by Chantel Mclean