HORRIFIC SERVICE!!

So I purchased 2 tickets on the 4 February 2020, while online, Eskom happens and Mangos Landing page times out, so the first OPT cancelled out and I was sent a second OPT, purchased the 2 tickets, all good.....BUT.....to my surprise I see I was charged twice, I called the refunds desk and this is what I was told: WE PURCHASED 4 TICKETS, 2 AT O R TAMBO AND 2 AT LANESRIA, AND IF IT WAS MY MISTAKE THEN UNFORTUNATELY YOU WILL NOT RECEIVE A REFUND BUT AN EMAIL WILL BE SENT TO I.T TO RESOLVE THE SITUATION.... Now let me tell u whats wrong with that whole feedback: 1. Mango Airlines holds your hard earned money cause they believe they have the right to do so. 2. Mango Airlines got no time to listen to reason 3. The sense behind thinking that u purchased 4 tickets for the same 2 people at different airports on the same day is absolutely horrific 4. Mango Airlines has no First Call Resolution Come on guys, bad reviews are not good reviews in this day and age, airlines are going under for reasons unknown but I can assure you that bad customer service is one of them. I want my refund with no questions asked or I will blog this continuously, I'll put a review in the papers and I will flood social media with this bad service. I never had a problem with any other airlines. So I'm not willing to take this kinda of treatment from Mango Airlines. If anyone calls me. Make sure that person is going to tell me that my refund will be actioned. I don't want any long stories, I just want my refund.