Horrific Mango Flight - Durban to Lanseria 3 Jan 2020

Horrific Flight JE638 Durban to Lanseria:

If I could choose a rating I would not choose any stars based on our experience. I would like to let Mango airlines and the public know about the horrific experience we had on Friday 3 Jan, on flight Flight JE638 Durban to Lanseria. Time of departure was supposed to be 17:45pm and arrival at Lanseria at 18:50pm.

Firstly our flight was delayed due to technical issues. Thereafter the pilot advised us of a further delay due to 2 luggage items that has mistakenly been added to the check in luggage for a later flight to Lanseria which needed to be removed from the cargo. (Why couldn't the luggage just go ahead if the destination was still Lanseria?) Once we were airborn and approaching Lanseria, the pilot made some very unsettling comments saying that there was a storm and she was going to try go around it in a different direction, and kept circling and making swift turns. She said she will use the winds in her favor. She herself sounded very nervous while talking to us on the intercom. The flight was supposed to land Lanseria at 18:50pm and she advised that due to the delay we would reach at 19:10. After the first attempt to land, the plane descended and shook uneasily and the pilot was unable to land and swiftly ascended the plane. This was so scary. After circling around Lanseria for almost an hour from the time we were actually supposed to reach, she said she would try land the plane for the 2nd time and to "keep our fingers and toes crossed". This showed her lack of confidence and inexperience and it is Definately not something to say to her passengers!

We eventually landed on the 2nd attempt at about 20:15pm!

I hope this reaches the attention of someone that can do something about this type of terrible client experience. We really had a disturbing flight and this is not how we expected to start 2020 off especially when we have flown with Mango previously.