Horrible Service: Mango

I am so annoyed and irritated right now.

I was making a booking for my nephew on the FlyMango website on the 8th of December 2017(early morning), making payment via their FNB Cell Pay Point option. The amount was debited from my FNB bank account but the "Payment Pending" screen was hanging, I waited for that page to update for about 20 mins to no avail, eventually that page gave an error message.

I called reservations who confirmed that payment is still outstanding for that booking, they referred me to refunds. Mind you, I'm using my own airtime to call. At refunds I was told to send my bank statement as well as a request for a refund which i did immediately- this is on the same morning.

A lady by the name of Chantel McLean responded to my e-mail advising me that they have received my request and have forwarded it to IT for investigation.

Today is the 11th of December 2017. I have NO refund. I have NO booking confirmation.

So I call refunds again (using my own airtime) to follow up, I speak to another lady who is so condescending, very rude and not helpful at all. I asked to speak to Chantel or a supervisor; she says none of them are available and cannot give me details for her supervisor. She refers me to an e-mail address where I can send a complaint.

Bear in mind that flight prices fluctuate all the time. I still have NO booking confirmation, and I have NO refund- as a result I cannot secure another flight for my nephew who is suppose to be flying from Durban to JHB on Wednesday the 13th.

It seems like Mango doesn't really care about the inconvenience they cause to their clients, no sense of remorse or escalation. I am really applauded by this disgraceful service and quite annoyed!!!

This is no way to treat paying clients!!!