Horrible Service and flight experience
<p>I would like to know if it is customary for Mango to employ impolite and unprofessional staff. I'll summarize the the experience shortly</p> <p>1. The Lady at the checkin was very unfriendly. When we wanted to change the hand luggage she indicated that she is already done.</p> <p>2. My father 76 years old was almost strip searched by ACSA staff. His belongings threw back to him in his directions.</p> <p>3. The young man pushing my mother weelchair, was asked by my dad to take it slow. He did nt listen and crashed into the rail. The Mango staff standing closeby was not helpfull during this incident.</p> <p>4. To say the least you would expect a medical assisted person should be handled with more care. On the aircraft my dad offered to put the luggange into the compartment. Your staff member chastized my father" Do no speak to me , I only speak Zulu" Why would you put staff incapable of speaking english.</p> <p>5. I feel that I paid good money for a service offer not provided by your airline, and I'm very comfortable to share my experience on social media.</p> <p> </p> <p>I would like to a response or at the least a written letter of appology from Mango to my parents.</p> <p> </p> <p>Call me on ********** by no later that Friday 19/5/2017</p> <p> </p> <p>Regards</p> <p> </p> <p>Braam Mitrovich</p> <p>REF: PNHBZQ</p> <p>fLIGHT je408 16/05/2017</p>