Horrible service

Good Day Mango Team,

My flight was to leave on Monday afternoon, Unfortunately it was such a confusing and time consuming process just to get checked in.There are no signs on the closed doors at the airport forcing us to walk with our luggage until we found a entrance point.then came the covid screening point where as things usually go was so so so slow to help people.

I ended up missing my flight because from getting to the airport up to the point of check in was horrible.

Then came your Mango service desk at the airport I was there for maibi 30 walking from one desk to another trying to get assistance then I was told I cannot move my ticket to the 8th I have missed the opportunity to do that 5min ago although I was there for quite some time no one at the counter informed us that we can still move the ticket...I was not the only one we where 4 people missing your flights at once ????

So I had to sleep there till the 8th and I bought a new ticket.

Come the 8th "yesterday" I made sure that everything is done hours before the time....just for my flight to be 30min delayed and missing my shuttle in durban that had to take me home.

This has been my experience with Mango in 48 hours.id rather pay a little bit more to fly with the other airliners then going through Hell.

Unfortunately I'm also going to have to share my experience on the social platforms seeing that we where treated so badlye hopefully we can help others avoid this level of service.

Regards,

Richuan Herbst.