CR
Chris R

1 reviews | Active since Jun 2016

29 Jun 2016, 12:50

Horrible service

<p>The service at Mango airlines is horrific.</p> <p>I had a flight from Port Elizabeth to Johannesburg on Tuesday 28/06/2016. We arrived about 4 hours early for the flight as we had completed our work for the day and decided to rather wait at the airport. Upon arrival I wanted to check in but there was absolutely no one at the Mango counters. I waited for about 10 minutes, whereby I decided to go to the customer service desk and ask what was going on. I asked the lady at the desk and with a very rude attitude she told me that I must come back two hours before the flight to check in. I then asked her whether she would not be able to check me in instead. She very rudely told me that yes she can but made it very clear she is doing me (the customer) a favour. I asked to be seated in the emergency exit isle as I am quite tall (6ft4) and the extra leg room makes it a bit more comfortable. She placed me in the emergency isle and so we wiated. Upon arriving at my seat (flight was already delayed with 40 minutes, I know it is not always their fault), I came to the realisation that she seated me in a normal isle at the windowwhich has the least amount of space. Sitting here today with back aches due to the very cramped space, I have vowed to NEVER flight Mango ever again. Good bye, and good riddance!</p>

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