Horrible Experience with Mango

<p> </p> <p> </p> <p>Due to the Pilot/Captain changing the time of departure, this had resulted in missing the “boarding time”.</p> <p>Please note that boarding closes 15 minutes before departure, that means closing time should have been 5:45am since the flight was at 6am.</p> <p> </p> <p>Mr Jaikaran was at the boarding gates before 5:45am and was denied access as the flight was ready to depart.</p> <p>He was literally standing by the plane entrance and on time for boarding but was denied access – Cameras and Recording can be used to stand by this.</p> <p> </p> <p>I am deeply dissatisfied and frustrated with such service from a renowned Airline as this act was not appropriate at all and has costed us more than we had budgeted for or could afford.</p> <p>Though Mango had refunded us the initial ticket fare (Dbn - Lanseria) – we still had to pay further fees which we honestly had not budgeted for and caused us to be in debt. </p> <p> </p> <p>Kindly see below costs that we had to encountered TODAY(15-FEB-2017) on such a short notice due to Mango Airlines:</p> <p> </p> <p>· The difference of the initial flight he was on time for but was not allowed to board and the next flight he had NO choice but to take due to Work purposes</p> <p>o Please note that he had paid an extra approx.. R420 to get to O.R Tambo (undesired airport)</p> <p>· His car is currently sitting at LANSERIA airport being charged such high fees per hour (Getting charged CURRENTLY as I type this….)</p> <p>· An uber had costed him about R108-R144 to get from O.R Tambo to his work which is 6 min away</p> <p>o Due to missing his morning flight – He had to rush to work straight from the airport (O.R Tambo).</p> <p>· The cost from O.R Tambo to Lanseria is approx.. R400-R500</p> <p> · This is the fee he will be paying to Pick his car up from Lanseria airport DUE to Mango changing the flight times and not allowing him on the flight even though he was at the boarding gates on Time as be the details given.</p> <p> </p> <p>I am absolutely exhausted and frustrated due to the money and time we are spending because of Mango Airline’s mistake.</p> <p> </p> <p>I refuse to accept or pay all these unwanted, unnecessary bills and I require immediate attention to this query.</p> <p> </p> <p>Kindly provide feedback urgently by C.O.B today!!!</p> <p> </p> <p>The above was a snip of my email to Mango - but up till today... No repsonse.. </p> <p> </p> <p>I required feedback on Wednesday and it is now Friday... </p> <p> </p> <p>I wait for 5-7minutes on hold with Guest services almost 5 times a day when i do call!!! </p> <p> </p> <p> </p> <p> </p>