tM
thuso M

1 reviews | Active since Dec 2014

20 Dec 2015, 00:18

having to pay for another flight

On arrival at the airport in CT, we got delayed and arrived at 12:05, only to be told that the gates are closed. The plane had not left and ppl were still being marshalled to the plane.I was made to pay R2230 in order to be put on a flight of 13:55 to Johannesburg. In law we speak of An Exception to the rule...I believe mango should treat cases on merit. Being 5 minutes late, then one is made to pay again for new bookings. The practice is unfair and unjust and time has come that those of us in the legal fraternity approach the Consumer Watch Dog and let the matter be taken to the High Court in let the court decide on the fairness of such a practice. I lost R2230 not as a result of my own doing. And the airline was not very accommodative.The experience I had with mango today was utterly disgusting. I will be contacting the office of the Consumer Affairs and colleagues to map a way forward on how this practice can be challenged in court. This is not the end of it.

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