Harassed on Mango Airlines

I was on the Mango flight JE275 from Johannesburg to Durban at 19.40 this past Sunday (15/04/18) and was harassed by the ground staff as well as the air hostesses.

We were transported by the shuttle to our aircraft,and before I made my way up the stair case,a lady from the mango ground staff stopped me and said:”We have to tag your bag and store it aside because it doesn’t meet the baggage size requirements”.I then said to the lady that I travel using Mango every week and I use the same bag but I have no issues.She then said that I was supposed to check this at the check in counter.(What is the online check in for then?).I said to her that there is nothing wrong with my bag and I can’t hand it to her as I have valuables inside and it doesn’t have a lock.She then said:”Well you HAVE TO give it to me!”.I said I will not give it to you and why don’t you examine other passengers baggage as well as there are many people(I was one of the 1st passengers on board).She then sarcastically said: ”No problem” , and followed me up the stair case that leads to the aicraft.She then went ahead of me and told the air hostess named Sherwin about my bag.I overheard him rudely say:”Well she needs to give us her bag!”.I then got onto the aircraft and he then said to me that I need to hand him my bag.I said I will not.Then the other air hostess named Walia said that she wants to feel the weight of my bag(as if she was a human scale).She then looked as if she was trying to take it away.I took my bag from her and headed towards my seat.Sherwin then rudely said:”You haven’t even showed me your boarding pass” and Walia said that I must “co-orperate” with them.I then showed them my pass and went to my seat.Sherwin came to my seat shortly thereafter and said that my baggage “did” meet the hand luggage requirements and that I must explain to him what had happened and he is not sure why this happened(yet he was a part of this).He then apologized when I landed in Durban,of which I felt was out of fear of a complaint because both him and the rest of staff made me feel as if I was a ********.It was harassment.Even the lady who started this off was on some power trip because she actually followed me onto the aircraft,which I found was TOTALLY out of line,just to take away my bag which was of no fault.As a passenger I am allowed a hand luggage bag of which I did have and met all of the requirements.I was however denied this and was humiliated and harassed.

On that very flight,I saw many bags that were not in line with baggage requirements,but was let through.How is it that a loyal customer of Mango,who flies almost every week,should be harassed and victimized in this manner?The staff made me feel like a ********.They have defied my human rights.