Happy to take but not to give back

On 10th NOVEMBER I booked two flights to Cape Town online. As I was paying for the flights I noticed one of the dates was wrong and hit the cancel button. The page stopped and I assumed I was safe. I went back to the beginning and started again, double checked the dates and made the payment. A few minutes later, at the same time, I got confirmation of BOTH bookings. So I called Mango to ask what to do. The first lady cancelled the wrong flight and put me through to Refunds. I got my instructions and as soon as my Edgars statement was available I started the process of getting my refund. I should have known really that while Mango is happy to take your money they don't seem to be so keen to keep your custom. I'm still waiting for the refund and anyone to give me an update on the \investigation""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811934;202;9;2;0;1;0;0;2;NULL;NULL;NULL;15/02/04 9:23;15/02/04 7:35;Hollard The worst lot of them all.;854984;Erick Segona;***;Erick Segona team member of Hollard third party and claims needs a new phone. Seems like it is broken as he is unable to call clients back. Please hollard can you assist with this issue. He always has an answer for everything. I submitted my claim Early December and guess what it is still not paid!!! I don't have a vehicle that is road worthy to drive and yet they don't understand this. Erick says that there is a delay on my side with the assessor however even his division was not up to scratch (Eithien) ***. I asked Erick for the managers details at hollard he refuses to provide me with the details he gives me a team leader contact number and when tried calling this morning she was not in. I urgently need this resolved ERIC has not left me with another choice his ATTITUDE is disgusting!!!! You shouldn't be proud to represent hollard because I'm sorry to say this but you are a disgrace to the department!!! Because of service received from Eric I personally will never insure with hollard neither will a EVER refer any family or friends!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811949;795767;18;5;0;0;0;0;5;NULL;NULL;NULL;15/02/04 9:26;15/02/04 7:36;Great service good standard amazing prices;151123;Nicole;***;Thank you for Nicole and VHI for excellent service I received during my recent vacation to Thailand, Hong Kong and Dubai. Your service was definitely exceptional and your knowledge in travel was extremely evident. The hotels selected were really good in central locations. In Dubai the rates displayed at the hotels were more than triple than what we paid with VHI. The travel information you provided was beneficial and accurate. Thanks to Nicole and VHI for making our holiday beyond amazing at an incredible price.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;455297;796062;14;5;0;0;0;0;5;NULL;NULL;NULL;15/02/04 9:25;15/02/04 7:38;What a pleasure to shop at Zando;;;***;I would like to commend Zando for their service excellence. I have bought from Zando on 3/4 occasions, and will continue doing so. Fast delivery, great specials, the most user-friendly online shopping experience in SA! <br> <br> On my last order, I was unhappy with my product, but without any questions, Zando collects the item and adds credit to my account for my next purchase!!<br> <br> Thank you Zando, it is really convenient for someone like me, who works really far from home, and who has no time to get to a mall to buy new shoes to be able to go online, and shop with such an efficient online shop!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811951;877706;8;2;0;0;0;0;2;NULL;NULL;NULL;15/02/04 9:27;15/02/04 7:40;Over promise and under deliver;;;;Not one deadline was met - constantly late and no contact to let us know that they will be late. We had to phone them all the time. Always an excuse. Quick to take the 70% deposit but not so quick to produce the goods. Did not bring all the granite the first time (after being 4 hours late for the appointment), then promised to be here the next morning. Late yet again.<br> <br> Serious case of buyers remorse.<br> <br> Don't believe the sales people - they are quick to bad mouth other people and promote their own people but not so good with the after sales service and delivery.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;235778;711392;18;2;0;0;0;0;2;NULL;NULL;NULL;15/02/04 9:34;15/02/04 7:40;Metering Companies think they have power;8,51E+12;Prudence Mncube;***;I am so sick of these electricity metering companies and their stinking services. They employ unprofessional people to offer a service to hard working South Africans and they have very little respect for how they deal with us.<br> <br> I am specifically referring to Impact Meters Centurion. They are quick to charge you crazy amounts of money when billing a person. But it takes them 4 to 6 weeks to refund peoples' deposit money. These companies are really ridiculous and totally disgusting. As if South Africa is not already struggling with a lot of issues.<br> <br> They need to get their act together. The service in this country is disgusting. I discontinued my service with them on the 12th of Dec and I am still being told stories about my refund and it's now January the 4th. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811929;796739;6;2;0;1;0;0;2;NULL;NULL;NULL;15/02/04 9:31;15/02/04 7:50;Be Aware of CARFIN's ''Vehicle Finance Solutions'!;8,01E+12;Adele Viljoen;***;For convenience's sake, I went to apply on [URL Removed] for vehicle finance preapproval, and, true to form, got a quick response! I then was informed what documents I needed to send, I order to do validations. Took long but eventually I was sent a quote which I accepted within the quote period. All was well, with December and companies closing down for the year, there was no hurry really.<br> <br> Then in January I continued with process, liaised with the dealer as well as Carfin. From this point on, I was in the background as I had furnished all the information they both needed from me. There was a chase here and there but nothing could have prepared for what was to happen next! It happened that the car I was interested in wasn't 100%: parts had to be flown in, service done, etc.<br> <br> Suddenly when all was ready with the car and the RWC was sorted, CARFIN come back and tells me the finance deal had gone 'stale'! I'm like, what? After all the processes that surely the 'experienced' CARFIN staff would have DEALT WITH BEFORE, this deal should have stayed valid. I then was told I'm longer approved as I had too many inquiries on my credit report. This after I let go of my only car I use for work!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811957;722;15;2;0;1;0;0;2;NULL;NULL;NULL;15/02/04 9:36;15/02/04 7:50;Sauce cause food to fell out of packet.;7,71E+12;;***;I went and bought 2 full portions giblets, 2 ice teas, 3 hotpots with 3 garlic rolls. (drive through) When we arrived at home and picked the packet up the food fell out of the packet as a result of the sauce of the 1 hotpot and 1 portion of the giblets that were leaking out. The sauce because it was hot damaged the carrier bag and the food fell onto the ground. I contacted there manager this morning informing him of this, just to hear a conversation between him and another manager that \apparently\"" the food fell as a result of the sauce?!?!?! REALLY NOW!!! They wanted proof and I must bring the packet in"