Guest Care par Excellence

I booked a flight on 11 January for the long weekend in March. Unfortunately i fell and broke my foot on 23rd Feb and because of both personal limitations and the medical policy for Mango, I made the decision not to travel. Mango took the time to understand my personal situation and have offered me a travel voucher to November, for the full value of my flight. They did not quibble about adhering to their cancellation policies, they understood my circumstances and accommodated me, as a person and not just profit on a balance sheet. Kudos to the Guest Care team for treating their travelers like "people".