1 reviews | Active since Feb 2015
Goods ******
On a 19:55pm (13 Feb) flight from Durban To JHB, as entering the plane, the flight attendant announced that due to space restrictions, my carry-on bag would be taken and stowed away for the flight and returned upon arrival in JHB. However when in Joburg, i realised that the next day that jewellery was ****** from one of the compartments. <br> <br> I returned to Durban on Sunday afternoon and this Monday Called to inform them of what has occurred only to be told that nothing can be done as it was not reported within 24 hours. I find this to be totally unacceptable due to it being 100% the fault of the airline. Why was my bag taken away, while many other passengers allowed to keep theirs. Knowing that I had things of value, i was not allowed to keep my luggage. The bag was supposed to be with me, but due to staff allowing people to carry more luggage or whatever reason, my bag was taken. Also with it being a weekend and in another city, i was unable to report it on the Sunday and did so on Monday, only to be turned away/refused to even be given assistance. This is ridiculous. I find it very disgusting actually. At least listen to the issue and attempt to assist your customer.
