****ing Mango Airline is USELESS - FLIGHT JE 13

MANGO AIRLINES - WHAT A DISAPPOINTMENT!!!

I will never travel via Mango Airlines again! The staff is useless, they absolutely don't care and is getting paid for doing nothing.

On Friday, the 25th we traveled to Cape Town, we had my best friends wedding on Saturday in Blouberg. Flight JE135, departure at 11:00.

When we arrived at Cape Town, our luggage was nowhere to be found. After consulting with numerous staff members, we were told that our luggage never left JHB? Which I could still understand at that stage, with the explanation given.

We were told to complete a form, and someone will give us a call and deliver the luggage still on Friday afternoon, at 16:00. Eventually, after NUMEROUS calls, we were then told at 20:00, after the luggage never arrived at 16:00. Needless to say our luggage never arrived on Friday. It seemed like the staff didn't care at all.

Now, I have a 2 year old that needed a car seat... we had to arrange a new one from AVIS, because the airline just didn't care at all!! After paying R 400 per day for the seat, I also had to go and buy nappies, wipes and clothes, not just for my 2 year old, but as mentioned - we had a wedding on Saturday!! AND no clothes or even clean underwear for Friday evening!!!!!!!!

The staff members were useless, didn't want to help and everybody just pulled up their shoulders and said sorry!! Not even MANGO's STAFF could get hold of the "baggage staff members"!!!!!!!!!!!!!

My husband eventually got hold of someone on Saturday, mid morning, advising us that the luggage is at the airport. If we did not kept phoning we would probably still be waiting for the call!! After paying for clothes, a car seat and sanitary ware, the airline had no excuse - once again, absolutely no sympathy - the staff member, even said to my husband when arriving to collect our luggage....:good luc****!!"" ***!!!!!!!??????????

My husband had to drive ALL THE WAY back to the airport to collect our luggage!!!! Up to date, no call or even an sms was received!!!

Check my track record with Mango and how many times I flew with you guys in the past two years!! I can guarantee you one thing, this was my last!!!!!!!! I don't have the time to go into detail now, but I was never sooooooo disapointed in any airline before!! Now going forward, I will rather use SA Fair!

The amount of money Mango cost us over this past weekend!!!!! My friend got married, and instead of being the cheerful brides****, we had to go shopping on her wedding day for necessities, and following up with the ****ing airline - which did not bother at all!!!

I've told all my friends about Mango's service and ALL agree to sabotage Mango!!!

When we checked in this morning, to return home, the lady was surprised that Mango did not assist in getting a car seat, etc.........

Anyways, ****test airline ever... I will keep on posting about Mango every day, until someone can provide a solution and maybe give me a refund of all the shot we had to go and buy due to the ****ing airline not doing a simple job - their job!! I think it is a joke, when the staff members told us the reason for the luggage not making it to Cape Town,.." the conveyor belt stopped working, and therefor the luggage could not be placed on the aircraft!! Once again.... what a ****ing joke!!!!!!!!

Maybe, give me a call - if someone perhaps want to sort this!!

Carike Wessels - **********