From Mango to Lemon
<p>I have been liazing with Mango travel for 2 days with regards to a special to Zanzibar in December.</p> <p> </p> <p>Over the course of roughly 8 emails, i had decided which package i would like to take up.</p> <p>The Lady instructed me that she wil check availability for the hotel during that time, and will get back to me tomorrow.</p> <p> </p> <p>The next day i received an email stating that there was an availability, and we should book right away, so i did.,</p> <p> </p> <p>I sent through all of my details, credit card details and filled in all of the forms requested by her.</p> <p> </p> <p>Roughly 2 hours after sending it back, i got an email stating that there was a mistake, and she asked for availability for an UPGRADED room, which i enquired about, BUT DECLINED twice! (all on email)</p> <p> </p> <p>I was then told there is no space for the regular rooms and will need to pay an extra +- R25,000</p> <p>Which completely throws this holiday out of our budget.</p> <p> </p> <p>Upon calling the manager, we had a few words, still defending his employee (even though she ,made the mistake) </p> <p> </p> <p>At the end his answer was... "It is what it is" - Horrid response from a manager. I am livid.</p> <p> </p> <p>Poor show from mango, puts a sour taste in the mouth.</p> <p> </p> <p>From Mango to Lemon </p>