FLYING WITH A FRUITY LOCAL AIRLINE GIVES ME LEMONS

I've been flying for years with Mango & have never had an issue with them until my flight from Johannesburg to Durban on 4 January 2016 on JE267 which resulted in my almost new limited edition Aramis travel bag being delivered to me damaged covered in security tape<br> Note my bag was packed in the exact same manner as when I flew with the same airline on 28 December 2015 from Durban to Johannesburg & it was delivered to me without incident!<br> I followed procedure & immediately logged a complaint at their airport helpdesk & was provided with a case number D12978 with a request to follow this up with a mail which I duly did but all provided mail addresses had my mail returned to me as undeliverable<br> A subsequent visit to KSIA on 7 January 2016 to follow up saw me being provided with another email address which to my surprise also bounced back as undeliverable<br> Getting through to the call centre on the number provided on the Passenger Reference Slip proved just as fruitless<br> In providing a low cost service which is willingly paid for is to too much to expect an airline affiliated with our national carrier to provide the courtesy of a follow up?<br> Lets try rename the airline [URL Removed]