1 reviews | Active since Jan 2017
<p>I was due to travel from Cape Town to Durban on the 31st Dec 2016.</p> <p>All communication received reflected that the flight was departing at 11.15am, including a preflight e-mail received on the 29th Dec. </p> <p>I attempted to check in the morning of the flight on line at approximately 9.00am, but was kicked out of the sight & the message received was that on line check in could not be done 2 hours before the flight. Yet the e-mail received confirming my flight, claims on line check in can be done 12 hours prior to departure. </p> <p>I arrived for check in at 10.45am. And was told that check in had closed at 10.32am. </p> <p>And that the flight was leaving at 11.05am not 11.15am. I could not board the flight.</p> <p>And had to go on standby for the next flight.</p> <p>I had to pay an additional R 645.00 to get on the next flight. </p> <p>Another family, a mom and her two children were in the same position they too expected that the flight was departing at 11.15am. They arrived in time for check in but were also told it was closed and that the flight was leaving at 11.05. They were charged</p> <p>R 840.00 per person to board the next flight!!</p> <p> I find this incredibly poor business practice and will avoid flying Mango at all costs.</p> <p>As my previous exeperiences recently were even worse. Both my inbound and outbound flights were delayed by over an hour. One of which was due to an onboard computer part having to be replaced and once we had boarded the plane were told nonchelantly that they were still testing it. The plane had to be switched off and started again & we proceeded to an aborted take off, returning to the terminal to be told "we are going to give this another shot"!!!</p> <p>I will not be giving this airline another shot anytime soon! </p> <p> </p>
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