Flight JE645

I travelled from Lanseria airport to King Shaka airport on the 29.11.2015 at 18:20. I had done an online check in prior to my arrival. I had arrived at the airport at 17:55 due to traffic constraints. I am fully aware that I was late with my family however I do believe that my situation could have been dealt with in a more helpful and professional manner. I was assisted by a gentleman that firstly failed to greet and shook his head in disappointment as we made our way through the queueing rails. He seemed very frustrated to be at work and I don't appreciate him taking his frustrations out on my family. He refused to help us with our luggage and said we could try buying a ticket with Khulula a direct competitor to Mango may I add. Also said that we could go to the Mango service desk for more assistance knowing that we were already late for the flight and then just sat there and looked at us. This type of service is unacceptable. I will not consider using Mango Airlines in future. My family and I travelled to Jhb with Khulula and received far better service than we did at Mango. We definitely will not recommend Mango to anyone.