Flight delay!!

Hi There

I hope this finds you well.

I would like to enquire as to why this flight was drastically delayed as a paying customer and frequent flyer of your airline, this service and time consuming inconvenience is one of the reasons, I and any employee from our company will never fly with Mango again, after speaking to your customer service department, of whom was not helpful in any way, I was shocked to find out, that you only compensate your customers after a 2 hour delayed fight? When flight JE251 was delayed for a couple minutes short of 2 hours? I am incredibly disappointed with this service and await your feedback with regards to this.