FLIGHT CANCELLED STILL NO REFUND

<p>I booked a flight on 24/11/2016 for 18/01/2017. When boarding on 18/01/2017 I was told that my flight was cancelled due to no payment received. I had to booked the same flight at the airport which cost me more. At the airport I was told to take it up with the refunds department. On 22/01/2017 I called the refunds department and spoke to Tshidi Mshali, she advised me of the documents and proof of payment that was required. I sent them on 22/01/2017. I called back on 23/01/2017 to ask if they had received all the documents Tshidi advised that the email cannot be bigger than the 2MB, so had I not called in then I would of been ignored. I sent the documents individually, Tshidi confirmed that she received it. I called back 24/01/2017 and was told to give them 48 hours to respond . I spoke to SCELO MATHIBALA and I have not received any feedback from him or his Supervisor MOMO KGWEDI who promised to call me back. I cannot be responsible for an error that Mango has made. At the end of the day I am taking a loss for their incompetence. PLEASE REFUND ME !</p>