Flight Cancellations and Schedule Changes

First of all Mango Airlines doesn't deserve the single star rating, I had to select it to write this review!

On 06 October 2020, we booked 2 return tickets from Johannesburg to Zanzibar and quite happily paid for them on the Mango website, using their schedule - yay! We are going to Zanzibar, our flights are confirmed!! On 01 November 2020, we decided to add on extra baggage to our reservation and once again logged onto their website to go to the "Manage Booking" option to add on the extra baggage. To my shock and horror, it was discovered that our return flights from Zanzibar did not display on the reservation.

After spending 35 minutes on hold trying to get through to their call centre, I managed to speak to an agent who was most unhelpful. She couldn't tell me why the return flights had been cancelled or explain to me why we weren't notified. Her attitude was that December is still a long way away, you might be notified in the next week or so.

Could you imagine if I hadn't discovered this and on our confirmed departure date arriving at the Zanzibar airport only to discover that there is no flight? Her attitude was well we cant help you but we can reschedule your return for 26 December 2020... 6 days later than our already confirmed departure, I asked if Mango was going to be paying for the additional days accommodation... the phone was put down on me!

Now, I am in the process of trying to get a refund and not vouchers. This is their ***** up, not mine. Why should I be held liable for their unprofessional way of doing business. RETURN MY MONEY!!