False information at call centre, flight delayed

Traveling with my dog from joburg to Cape Town last night, a couple of days ago when I initially booked my flight, first and foremost, the price of the ticket was a ridiculous R2200 ONE WAY!!! When I called to add my dog onto my booking, I was told by the call centre agent that I need to pay R45 when I get to the airport, only to be told that Mango charges R45 per Kilo, now because the pet carrier supplier didn't have any small or medium sized carriers, I had no choice but to rent a large one which weighs a whopping 12kilos! I ended up having to fork out another R768 just for my dog to get down to joburg. Upon arrival, I was met with incompetence and new staff who had no clue about the procedure. Throughout the day I received messages informing me that my flight was delayed, flight JE161 from JHB to CT, was scheduled to leave at 18:30pm on Monday 30th March, only to leave at 22:00. The major level of \not our problem attitude"was evident in all staff members when questioned. Now for an animal"