Extremely PATHETIC SERVICE

Absolutely appalling service. It was my first time flying with Mango Airlines and I was disgusted with their service. I got to the airport at 9:20am, my flight was only due at 10:25am. There was a couple of people before my family. We got to the counter at 09:51am. The lady asked for ID card and tried to punch my number in. She then says it's too late and the flight to Durban has been finalised and we cannot board the plane. I then question it. She leaves us standing there for about 5 minutes. Then comes back and says we have to go to the Guest Service counter and board the next time available plane and pay more. My flight nr is Mango JE247. I want camera footage of the time we were there and i am going to fight this tooth and nail. I had to pay more money and fly with FlySafair. I had no problems with them at all. They had excellent service. I want my money back from them. I was there before 40 minutes as their logo says. I had book new flights and pay for that, i don't think its fair. I will take it further. I am an average income South African. I do not have money lying around. I will await some feedback from Mango Airlines. Their consultants were also most unhelpful. Thanks