EXTREMELY BAD SERVICE

I was 10 min late for check-in due to traffic and had asked 2 Mango assistants if I could still check in as boarding just opened (30 min prior to flight departure). I just received a “no” response and I asked if there is any way that they could assist it was another clear “no”.

I understand the rules are strict for boarding times but no extra effort was made to go the extra mile to accommodate me and the flight was urgent as it was a family emergency.

Hence, I arrived at the airport at the same time passengers started to board and boarding time never starts on time, especially with Mango. The staff was very unfriendly and made me feel like I was the problem. I myself work in a customer-service industry and hence expect better service from Mango.

Not to mention the call center gave a cheaper quote for changing flights however I paid much more face to face with a Mango consultant.

Going the extra mile for a customer will only enhance your company reputation, I have always used Mango for flights but after this experience, I doubt I would make use of Mango services even though the airline is partnered with my rewards programme.

I had a family emergency and was 10 minutes late for check-in, clearly Mango does not consider extraordinary circumstances!