Excessive delay JE274

I booked a flight with Mango, reluctantly, due to poor service delivery in the past (45min delay in the past, snarky employees). However, every airline deserves a second chance.

Currently I'm sitting in an airport restaurant and my flight has been delayed from 18:00 to 22:45. This is a four hour and 45 minute delay! There is no reason or explanation as to how this is acceptable. To add insult to injury, my baggage was two kilograms overweight and I need to pay for the excess weight.

To add to the already mounting list of unacceptable issues which is plaguing this flight. Mango did not once offer to change flights to a different airline nor did they offer some form of a voucher for food/ beverages to, at the very least, try and soften the almost five hour delay.

How do you plan to console clients? How do you plan to prevent this in the future?

As for me, I won't be using your airline in the future. In these uncertain time, we as customers turn to reliable, trustworthy companies. Something which Mango airlines is not.

I’m looking forward to hearing from you.