Embarrassed on behalf of Mango Airlines

Not sure how to fly with a pet, I called the bookings number on their website, I was told specifically the cage, the charges per kg and which flight I could travel on. I proceeded with the booking and flew to my destination to collect my pet. Now on my return, I was informed I couldn’t travel with my pet due to not having the vaccination certificate on hand. This weekend has cost a great deal of time and money but lest not even begin to talk about the trauma my cat endured during this ordeal due to poor information given upon booking. I asked the lady who checked me in for their call centre number, oh my gosh, I was actually embarrassed for her and another colleague who did not know their own company’s call centre number. I’m embarrassed on your behalf Mango Airlines. I would expect a senior manager of your airline to get your own recording of my booking and to personally arrange the transport of my pet from Jhb to Dbn.