DREADFUL SERVICE MANGO AIRLINE

<p>What a terrible experience I had leaving Zanzibar. On 3 January we were stuck on the runway due to another plane landing and having lost a tyre so we had no choice but to wait on the runway. Although the engines of the plan were on so that we could have the aircons working it was not sufficient. It was humid, extremely hot and very unpleasant. We started complaining that they should at least give us something to drink ie water but as we all know you do not get anything for free on Mango. Eventually after a lady went to complain on of the airhostess' (with a long face and very unfriendly) decided to give us and this is no joke a quarter cup of tap water, yes a 1/4 cup, can you believe this. I would have been prepared to pay for the ****** water but at least give me bottled water, what is their problem? They took so long in getting the water to us and I was at the back of the plane that the people in the front did not even get a sip of water. In these very unpleasant circumstances with the extreme heat and this is what they offer you. I sincerely hope that I never use this airline in my life again. Appalling to say the least. I know that in the past with BA I have had to wait on the runway and the 1st thing that they did was offer everyone drinks and it was not even half as hot as it was in Zanzibar. Disappointment is an understatement. If I can help it I will never utilise their services again. SHOCKING !!</p>