Don't fly Mango ….. fly SAFAIR !!!!!!!

The only reason I have awarded Mango Airlines a one-star rating is due to it being the lowest rating available. If I had an option it would certainly have been a negative five-star rating.

My wife received 4 vouchers for flights cancelled due to Covid-19, of which the first 2 were redeemed online without any problems. When trying to redeem the remaining 2 vouchers for further flight bookings the Mango online system didn't accept the vouchers resulting in us having to pay for these 2 flights (return flight). This episode started 1 July 2020 and after several emails to the "Mango Voucher Team", responses from their "Lebo" in resolving this issue have been unsuccessful to date. The fact that it took weeks between responses is proof of their competence, and to top it all my complaint which was simply specified turned out to be too complicated for "Lebo" to grasp as it is apparently not understood.

I even sent a mail to the Mango "Spokesperson" as per their website with no response to date, which highlights the lack of interest Mango management has in their image and customers.

Due to their incompetence and apparent illiteracy, I am out of pocket for R1386 (return-flight), which has resulted in us flying with SafAir now. I have instructed my department and urged the rest of our huge organization to do the same, as well as every domestic business and leisure traveler I encounter. The professional service and friendliness received from SafAir is incomparable to this poorly managed money-grabbing airline. The irony is I that I stated exactly the same promise in my communications with them … and it fell on deaf ears, so they obviously aren't discouraged by my dissatisfaction or the various other complaints I happened to read on this site.

Don't fly Mango ….. fly SAFAIR !!!!!!!