Don't fly Mango
<p>We booked a flight today for the 23, May, 2017 at 16:20. the flight was Mango JE151. My manager could not board the flight because they had an issue with his luggage then charged him 720 rand to change flights. </p> <p><br />There were flights available of SAFAIR for under 700 rand. Plus the flight being rescheduled was not his fault. The object of the hold up is pictured below. We have never had a problem with boarding with the demo kit on any other airlines.</p> <p><br />I checked your "Right to refusal" section of the terms and conditions and a battery sealed in a steel metal enclosure for safety does not violate any of the terms. If there is such an issue there must be people to verify this in fact a battery, it should not be the passengers fault to have to pay for a full new flight because you don't know what a particular item is. Call someone who does or delay his flight free of charge. We now paying to have couriers fetch the box from him and that is added fees. </p> <p><br />In your section " inablity to provide carriage" you state "<br />In the unlikely event that we are not able to provide a seat for a confirmed booking we will, at our election, refund all monies received in respect of the Ticket or place the Guest on the next MANGO flight. "</p> <p> </p> <p>Furthermore no were does it prohibit transportation of a battery: <br />"Mango does not allow the transportation of firearms, paintball guns, air guns, crossbows operating with a gas cylinder, or any other item that falls within this category in the hold or cabin of our aircraft. Guests may check in conventional crossbows, but the arrows and bow need to be separated, and the string relaxed.<br />Knives may be transported in the hold of the aircraft, but these will need to be placed into a Guest’s checked baggage."</p> <p>There is no dangerous goods list other than the above. Therefore I would like R720 return please. We traveled using Mango and if you made the error we expect the above to be respected and have our flight changed free. It would be different if we needed to change the flight or were late that was not the case. </p> <p> </p> <p>They also told him 30 min before the flight he could change free but sent him to litterally 5 different check ins. As a result was 5 min late. It was really pathetic</p>