Don't even deserve a rating

<p>Was at OR TAMBO arrive 5 min 6 min before check in time they told us we must go to mango help desk there was queue with at least 3 people in line and two agents was free doing nothing which was also time consuming they told us we can't take any flights because non was available for today and said I can't get my money back we phone help line for mango they couldn't help at all so I spoke to the manager she didn't try to help said straight there's nothing we can do as there was still 30min left before the flight takes off and told me one passenger wasn't check in as yet he still going through so I mean if one passenger wasn't in they could have allow us to go in so now I have lost my money got poor service and ended with nothing in the end the name of the manager was Patricia after I left they were laughing at us so I dnw what kind of service that is </p>