Do not Fly with Mango, Customers means nothing.

I booked a ticket to PE to attend a friends funeral. When I did the booking on the Internet it kept on saying processing payment, but got stuck. I phoned Mango call centre and was told the ticket would cost R 4000 , about R 1700 more than the internet. Eventually i managed to do the booking online. The late wife decided not to attend the funeral for reasons personal to herself. I tried to cancel my flight, but was told by Mango call centre it is not allowed. I tried to change it to a later date to JHB but was told it would cost an additional R 3100, which I found bizarre.A normal return ticket via Mango for 2 people cost R 3396 At 18h00 on 27 Jan I tried contacted their call centre to extend the date to PE. After an hour I could not get hold of anyone at their call centre. I tried to change it on the website but kept getting an error about the dates. At 21h00 I tried their call centre againwithout success.I sent an email to Nico Bezuidenhout, had no reply from him, yet Wallie responded via email and an urgent refund will be done. Today 15 Feb 2015, no refund. Wally Veldsman does not return calls neither does Chantal Mclean. She should have provided proof of payment on Friday.