Dissatisfied with Mango Airlines

I am dissatisfied with the service we've received from Mango. From booking the flights to boarding it was one disaster after another for my daughter. All arrangements were made prior to boarding as my daughter was traveling with her pets. All documents required were up to date. On arrival at the airport she was so embarrassed with the way she was treated traveling with pets. I 've paid all fees except for the pets as they still needed to be weighed. We ended up paying way more than the quote given. On her returning flight which was scheduled for Saturday 26th September 2020 at 11h30 on flight JE236, she checked in on the way to the King Shaka Airport from Richards Bay which is a 1 ½ hrs drive and still no correspondence or flight cancellation was received. We do understand that emergencies do happen, however she was only notified on arrival that the flight is cancelled due to SAA technical strike and a chartered flight was available later that afternoon with no pets allowed. Another option was made available that there are flights the next day but could not guarantee her a seat. First of all NO Communication was received via email, sms or telephonically. The 1st message received was on our way back to Richards Bay. I can't begin to explain the inconvenienced and cost incurred to myself and daughter to travel back to JHB with my pets. and daughter to travel back to JHB with my pets. After numerous calls and emails sent we still waiting for the feedback concerning a voucher or a full refund.